SHOWROOM
FREQUENT QUESTIONS & ANSWERS
Q. How often should I have my appliances serviced?
A. All manufacturers recommend that gas appliances are serviced on an annual basis. It is important to point
out that a safety check is not the same as a service when you are comparing offers. Ask for more
information.
Q. What sort of guarantee will I receive?
A. All manufacturers offer a 12 month warranty. Some offer longer, Flavel offer 3 years and Verine and Kinder
both offer 7 years on their gas fires subject to servicing conditions. Just ask for details.
Q. I want a new focal point, but don't know what I want, where do I start?
A. Basic decisions would be gas or electric? Do you want a fireplace or not? If you want a fireplace, your
next decision would be: Marble, Stone or Timber? At Select Appliances we have a large showroom with a
wide range of gas and electric fires and surrounds in all materials - please come in and have a look.
Q. Should I choose a gas or electric fire?
A. A gas fire can give you a greater heat output, which may be important, if this is your only form of heating.
However, you only see the flames when the fire is on. An electric fire will generally only give a maximum heat
output of 2kw, but you can have flames without heat. We have a wide range of gas and electric fires on
display for you to see.
Q. Can I have a gas fire if I don't have a chimney or flue?
A. If you don't have a chimney or flue, you may be able to have a balanced flue, powerflue or flueless gas fire
depending on your situation. Please ask us for information.
Q. I would like a gas fire, but don't want coals?
A. No problem as many gas fires are now available with coal or pebble options, some have driftwood or logs.
Q. How do I know that what I have chosen will be suitable?
A. Our fully-trained staff can offer expert advice in our showroom, based on your individual needs. However,
on occasions it may be necessary for someone to do a home visit; this can be arranged at the time of order.
Q. How long does it take from point of order to when it will be fitted?
A. This depends on the manufacturer, fires on average take 5 to 7 days, fireplaces from 2 to 6 weeks with an
average delivery of 3 weeks. It may take longer for anything that is tailor made. Generally all orders are
placed at the time of sales so that you can leave knowing that you have an installation date all sorted out in
advance. Where this is not the case we will endeavour to let you know as soon as possible.
Q. Who will do the installation work?
A. We have our own fully-qualified Gas Safe registered installers, they only work for us and only install our
range of products. They will bring along everything to do the job. All our installation work is notified to Gas
Safe and in due course you will receive a certificate for inclusion in your Home Information Pack.
Q. What sort of after-sales service do you offer?
A. You will be given information on caring for your new fireplace to ensure that it stays in pristine condition.
We are available Mondays to Saturdays to answer any queries you may have regarding your new purchase.
We can arrange to service your appliances annually, just let us know at the time of your purchase. In the
unlikely event that you need a warranty call out, please contact us and we can make all the necessary
arrangements. Should your product breakdown after the warranty has expired we can arrange repairs as
required and are happy to give you quotes for the work to be done prior to commencement. Please feel free
to contact us by telephone, email or in person if you have been unable to find an answer to your particular
question.
Telephone: 01752 480099 or Email: Karen@SelectAppliances.co.uk
