We will be closing the retail side of our business at the end of the year. For all our existing customer there will be no change in the after sales service we offer.
We will continue to contact you for routine servicing and if you need any service visits due to breakdown then simply contact us as before.
We will be able to continue to supply and fit the majority of products well in to next year so if you are looking at New Year projects please get in touch.
We will also be selling our displays of fires and fireplaces at reduced prices so please get in touch.
VISITS BY APPOINTMENT
In order to maintain social distancing and for the safety of staff and customers visits to the showroom will continue to be by appointment only. Time slots will enable you to shop in comfort and safety without the necessity to queue outside. However we are now operating "Walk in Wednesdays" where no appointment is required but if there is already someone in the showroom you will need to wait outside until they leave.
We would also appreciate it if you would wear a face covering.
We are a small business and need to stay well in order to remain open and be able to provide the services we offer, we appreciate your support to enable us to do this.
PLEASE NOTE WE ARE UNABLE TO GUARENTEE FITTING DATES BEFORE CHRISTMAS
If you contact us in advance we can select a range of brochures tailor made to your specific requirements which will then be available for you to come and collect.
Following this you may want to book an appointment to discuss options and how to move forward.
Our invoices have our bank details on so you can pay by BACS or alternatively you can simply call us and pay by card over the telephone.
Whilst we will continue to accept payment by cheque or cash in the current situation we would prefer not to have to keep going to the bank and handling cash.
Please do not come to the shop to pay an account unless absolutely necessary.
We are booking appointments for routine servicing of gas appliances please get in touch if you are due for a service and we have not already been in touch with you.
We are running a little behind and will do our best to keep our regular customers booked in as a priority.
FIREPLACE SPECIALISTS IN PLYMOUTH
Experienced Gas Safe engineers
Over 40 years experience in the fireplace industry
Trusted family business with many 5* reviews
One of the largest local showroom with live working displays
Quality and trusted brands
Experienced fireplace installers
"I WRITE TO THANK YOU FOR THE VERY EFFICIENT AND FRIENDLY MANNER IN WHICH YOU DEALT WITH THE INSTALLATION PROBLEM WITH MY GAS FIRE, ONLY RECENTLY DISCOVERED SEVERAL YEARS AFTER THE PURCHASE DATE. IT IS VERY REFRESHING TO RECEIVE SUCH GOOD CUSTOMER CARE AND YOU HAVE CERTAINLY REINFORCED YOUR REPUTATION AS A GOOD, RELIABLE LOCAL FIRM"
With our friendly, accommodating service, we tailor our advice and knowledge to your specific needs. Our aim is to make sure that you are fully satisfied with your purchase and installation.