1. Delivery and Fitting

a) We will deliver to the job address shown, any dates we give are in good faith and we will try to keep to them. However, they are subject to the goods arriving to us by a third party and therefore delivery to us is beyond our reasonable control. If necessary, we will try where possible to source other suppliers if we are let down. We will not be liable, therefore if we are unable to carry out this agreement due to circumstances beyond our control. 


b) Where goods are supplied on a deliver-only basis they should be inspected as soon as possible, preferably within seven days and any damage reported. 


c) Where goods are supplied on a deliver-only basis to be installed by a third party, you are advised not to make any arrangements for fitting until you have received the goods and checked them for damage. We will not be responsible if we have been let down by our suppliers as outlined in section a).


d) Where goods are supplied on a deliver-only basis, they must be paid for before delivery. 


e) Our installation prices assume all gas and electrical supplies conform to current regulations and that chimneys and flues are in working order. A survey prior to installation does not confirm these requirements since pipework may not be visible in walls or under floors and may only become apparent during installation. If you have any specific concerns, please ask.


f) It is your responsibility to get any licences, consents or authorisations, for example landlord approval, before fitting.

2. Appliance Guarantee

Each appliance purchased includes a 12 month manufacturer warranty.

Please read all information supplied with your product since many manufacturers require that you register your product directly with them. You will need the make, model and serial number of the product in order to do this.

We will make any arrangements under this warranty with the manufacturer in case of a breakdown or fault. Please contact us in the first instance with the appliance details, and the serial and model numbers together with the receipt and nature of fault. Some manufacturers offer a longer warranty subject to servicing requirements. You are advised to refer to your specific warranty information. Where gas appliances have been installed by a third party, you will need to provide details of the installers Gas Safe registration number together with installation date.

3. Prefabricated and Pre-Cast Flues

There is no guarantee that a new fire will work on an existing flue of this type. In most cases it will, however a small proportion will not and some remedial work may need to be done, which you should take into consideration before work commences. Detailed information should have been given to you at the time of sale, please ensure that you read it to understand what may be required and any additional costs that may be incurred.

4. Natural Limestone

Limestone is a natural product and as such is subject to variations in colour, fossils and veins. Small fossils and crystal lines may be present in some sections of the fireplace and are an inherent feature of the product. They are not defects but mean that each fireplace is unique and may vary from the one shown.

5. Privacy Policy

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