Frequently Asked Questions

  • Your showroom has now closed does that mean the business has closed down?

    No…. we have simply scaled down our business in line with staff levels due to retirement. A huge part of our business has been and will remain looking after existing customers gas appliances through routine servicing and repairs as required. We will continue to contact our regular customers as normal and are more than happy for historical and new customers to get in touch for servicing and repairs.

  • Can I still purchase a fire or fireplace from Select Appliances even though the showroom is closed?

    Of course- we will still be able to supply and install a range of fires and fireplaces for the foreseeable future.

  • How can I find out about what fires and fireplaces you now offer?

    Simply click on to the tabs for the various product ranges. You will find some basic information plus a list of manufacturers we use with a link to their online catalogues. Once you have an idea of what you are interested in simply give us a call.

  • Do you offer advice on the suitability of your product ranges?

    Yes we do. You can either call the office and speak to our exisiting team who can have a preliminary chat about what you may need or you can email a photo [ not too large or too many] with an idea of what you have or would like to do and we can then get in touch.

  • What sort of guarantee will I receive on my new gas or electric fire?

    All manufacturers offer a 12 month parts and labour guarantee. Some offer up to 15 years subject to conditions. Please ask for details or see the handbook supplied with your fire. If unsure please contact us.

  • How do I know that what I have chosen will be suitable?

    Our knowledgeable staff can offer expert advice based on your individual needs. However, on occasion, it may be necessary for someone to do a home visit. This can be arranged at the time of order.

  • How long does it take from point of order to the installation?

    This depends on the manufacturer. Fires on average take from five to seven days and fireplaces from two to six weeks, with an average delivery of three weeks. It may take longer for anything that is tailor-made. Generally, all orders are placed at the time of sale so you can leave knowing you have an installation date all sorted out in advance. Where this is not the case, we will endeavour to let you know as soon as possible. In the current pandemic delivery times have become less reliable due to supply issues but we will keep you updated if your order is delayed for any reason.

  • Who will do the installation work?

    We have our own fully qualified Gas Safe registered installers. They only work for us and only install our range of products. They will bring along everything to do the job. All of our installation work is notified to Gas Safe and in due course, you will receive a certificate for inclusion in your Home Information pack.

  • How often should I have my appliances serviced?

    All manufacturers recommend that gas appliances are serviced on an annual basis. It is important to point out that a safety check is not the same as a service when you are comparing offers. Please ask for more information.

Please feel free to contact us by telephone or email if you have been unable to find an answer to your particular question.

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