Common Issues

Should your fire cease to work over the Christmas period please refer to your fire handbook for useful information. A very common fault is that the battery has run out, and a replacement will fix the issue. With remote control fires there are batteries in the handset and the fire. The battery in the fire is usually located behind the ash pan cover. If you are unable to find your handbook many manufacturers now have handbooks on their websites. If you are unsure on your fire details, they are located on your fire.  

Advice on common boiler issues can also be found on manufacturer websites.

If you smell gas, think you have a gas leak or worried that fumes containing carbon monoxide are escaping from a gas appliance please call the free gas emergency services number: 0800 111 999

Should you require an emergency gas engineer to repair a fault, please Click Here to the gas safe register, and follow the instructions on screen.